GENERAL TERMS & CONDITIONS
By leaving or sending your watch it is understood that you are in agreeance with our terms and conditions.
We will always notify you of any parts required over and above a standard service before proceeding with no obligation.
Prices of services offered are liable to change at any time without notice, and we reserve the right to modify or discontinue a service (or any part of the service) without notice.
We do not undertake work on replica or copy watches.
Watches fitted with custom and / or aftermarket casing parts will not be guaranteed water resistant at any time and will be required to be replaced with genuine parts prior to undertaking any repair/service for certain brands.
For all current and vintage water-resistant models, whilst we will undergo seal replacement and thorough water resistance testing, due to age/condition of case, we can offer no guarantee the watch will maintain water resistance.
Water resistance is not permanent and is subject to many variables. Any water resistance guarantee given upon completion of servicing is subject to the correct usage of your watch in accordance with all the manufactures recommendations.
When undertaking repairs/service we only replace/renew parts and materials with genuine parts supplied by the manufacturer in all cases possible. There are times where it is not possible to obtain original parts due to a number of variables. Where this is the case, we will always notify you in advance to obtain agreement for commencement of said repair.
We provide an initial estimate for repair, on receipt of your item, which is understood as accepted when leaving said item. This estimate is subject to change following watchmaker inspection. Where service/repair cannot be completed within the initial agreed estimate, we would notify you as soon as reasonably possible of any additional charges. At this stage there is no obligation to accept and proceed, however depending on the extent of investigations required there may be a charge payable to cover labour and materials up to £160.00 if declined. No work will be carried out prior to confirmation of a revised estimate in writing from you.
We do our best to provide an accurate turnaround time for any repair/service, however this is only an estimated time frame. We will do our best to keep you informed, however we cannot be held responsible for any extension/delays caused due to circumstances outside of our control.
Whilst we work with care and in line with manufacturers guidelines, there are times where parts and materials may break or fail during normal repair or servicing due to wear and tear. We cannot accept liability for such breakages as they are beyond our control and could not be reasonably foreseen.
In some circumstances it may not be possible to return your watch back with the level of performance expected of a new watch due to normal wear and tear and ageing for which we cannot be held responsible.
We may also request a deposit in advance of repair where any expensive/non-returnable or specially required parts are needed for replacement.
Once we receive your confirmation to proceed with the quoted work, you are fully liable to make payment for the full work carried out and any additional parts or components quoted for, and items will only be returned to you upon full receipt of payment.
We offer a two-year warranty from the date of completion on full services only unless otherwise stated. Any work carried out under the warranty period does not extend the original warranty given.
Any warranty given on part/minor repairs will be limited to the exact repair and any warranty given will be at watchmaker discretion. In the event of a fault covered by the warranty, we will repair or replace, at our discretion, any parts required and/or rectify the fault identified by the watchmaker.
The function of the watch and all movement and case parts exchanged during the service are covered under the warranty, but in the unlikely event any exchanged parts falter during this period, we will only replace them free of charge if found to be faulty or/and at the watchmaker’s discretion.
If a fault has occurred during the warranty period due to a part that was not exchanged during the service, we will waiver the labour cost as long as the cause is not due to accident, water ingress, mishandling or misuse but there will be an additional charge for the parts needed to rectify the fault.
We reserve the right to keep or dispose of parts or components (including glass and watch straps) which we have replaced – unless specified by the manufacturer, or you have requested otherwise and explicitly agreed prior to proceeding. You also accept for certain watch brands, the return of parts is prohibited.
We assume no responsibility for items not claimed within three months following the completion of the repair/service, and you acknowledge and agree that items not claimed within this timeframe may at our discretion be disposed of or sold without liability to the customer.
A detailed inspection will not be carried out on receipt of any items, so whilst we make every endeavour to secure and protect any items left by you, you accept that any loss or damage that occurs to your item is at your own risk. All claims will be assessed on a case by case basis and will be limited to the actual cost of repair or replacement and must be accompanied by an up-to-date valuation or original receipt.
Upon collection of your watch you will need to provide the original receipt and may be asked for photographic ID such as passport or driving licence matching the name and address shown on the receipt. We reserve the right to refuse collection if the receipt cannot be provided.
Refunds are only given in exceptional circumstances or if we are unable to complete a repair that was outlined in the estimate. Where a refund is made it will normally be paid in full but this is at the reasonable discretion of the watch technician.
You accept that you must reasonably inspect your item upon collection to ensure acceptable condition and satisfactory repair completed. We cannot be held responsible for any subsequent damage that occurs once your item has left our care.
The service warranty does not cover the following: –
Any case/component parts such as the glass, crown, pushers, bezel, dial, hands, watch case, case back and seals not fitted/replaced during service.
Watch strap/bracelet unless replaced at the time of service.
Any damage or deterioration due to accident, mishandling or misuse.
Any damage caused by water ingress due to mishandling or misuse.
Any intervention by an unauthorised third party.
Any damage caused due to shock/fall or impact.
Theft or loss of watch.
Normal wear and tear due to ageing and normal deterioration.
Whilst the service guarantee does not cover accidental damage, misuse or mishandling we encourage you to contact us should this be the case and we will do our best to rectify it at minimal cost to you.
Additional conditions relating to postal repairs
We advise that you contact us prior to posting your item for repair/service to make sure there is a reasonable chance we may be able to undertake such repairs. You will need to include your name, address, contact details and description of fault requiring repair.
In some cases, we may not be able to confirm possibility of repair by phone or e-mail prior to watchmaker inspection. In the event we are unable to assist with the repair/service of an item received by post. There will be a minimum return postage cost of £12 payable by you.
We do not accept repairs by post outside of the United Kingdom.
Where items are received by post, the postal charge is payable by you and you are responsible for ensuring the correct and safe packaging of your item. We cannot be held responsible for any damage occurred during transit.
We charge a minimum of £12 for return postage on all repairs/services, which is subject to change depending on the value of your item and level of insurance cover required.
Where a repair/service under warranty is returned by post, any postage charges covered will be at our discretion.
All items are returned via Royal Mail registered post with insurance cover. We will provide a tracking number upon posting, but please allow 10 days for receipt but no more than 20 days before notifying us of any lost parcels. Whilst we will do our best to ensure the safe return of your items, we cannot be held responsible for any loss incurred. Any insurance claim for lost parcels will be undertaken on a goodwill basis and due to a number of variables it may not be possible for an identical replacement to be arranged.